HaloCare,
FAQ
| 26 Aug, 2025
At HaloCare, we understand that choosing the right support for independent living is an important decision for families and individuals. To help, we’ve put together a list of our most frequently asked questions.
1. What is HaloCare?
HaloCare is a care at home solution that supports older people, those with chronic conditions, disabilities or anyone who may require some additional support to live safely and independently at home. Through discreet monitoring, professional care support from our Care Hub team, and real-time insights through Vital Sign Monitoring, we empower individuals to maintain their independence while giving families peace of mind that their loved one are safe at home.
2. How does HaloCare work?
HaloCare combines innovative smart technology without losing the human touch which is vital for social and emotional connection. Contactless motion detection sensors learn the client's home and patterns in daily routines. With this insight, HaloCare delivers a proactive solution, if anything unusual occurs, the HaloCare team are immediately alerted and ready to respond. This is just one of the safety solutions that helps keep loved ones safe at home, HaloCare also offers:
- Appliance Management. Sensors that can detect if devices and taps have been turned on or left on.
- Panic buttons.
- Wearable fall detection in the form of pendants or the HaloGo Watch.
- Door management Sensors that can detect if doors have been opened at usual times or left open.
Social & Wellness plays a big role in the HaloCare solution, clients will have the opportunity to opt in for a daily ‘comfort call’ where they can have an informal chat with the familiar voices of the dedicated Care Hub team, helping to prevent social isolation for those living independently.
These elements of the HaloCare solution, along with Vital Sign Monitoring, provide a care at home solution that empowers clients to live independently.
3. Is HaloCare a replacement for carers or family support?
No. HaloCare is designed to complement, not replace, existing care. Our system works alongside the clients Circle of Care, friends, and professional carers to provide an extra layer of safety, support, and communication.
4. Who benefits from HaloCare?
- Older adults who wish to remain independent at home.
- The clients Circle of Care who want reassurance that their loved ones are safe.
- Healthcare providers interested in Vital Sign Monitoring for patients’ wellbeing.
- Individuals with long-term conditions or those living with disabilities who require additional support for independent living.
5. My parents are still very independent but do need support. Is HaloCare the right solution for them?
HaloCare focuses on Safety, Social & Wellness and Vital Sign Monitoring so whether your loved ones need some companionship via a daily comfort call or keeping them safe with appliance management, HaloCare will have a tailored package that can work.
6. What happens if there’s an emergency?
If the system detects unusual activity the Care Hub team are alerted immediately. They will assess the situation, reach out directly to the client, and if needed, escalate to the Circle of Care or emergency services.
HaloCare offers a proactive solution through features such as long-lie detection, which can identify if a client may have experienced a fall. This allows the HaloCare team to intervene promptly, reducing the risk of clients remaining on the ground for extended periods after a fall.
7. Can HaloCare help my parent with dementia stay at home longer?
Yes. HaloCare offers 24/7 support with smart safety features designed specifically for those living with dementia. Our appliance management helps ensure devices aren’t accidentally left on, while door monitoring reduces the risk of wandering. For added peace of mind outside the home, our HaloGo device helps keep your loved one safe and connected wherever they go.
8. How private and secure is the system?
Privacy is central to HaloCare and protecting the dignity of clients. All sensors are camera-free, and all data is stored securely, following strict GDPR and healthcare compliance standards.
9. Can HaloCare be tailored to individual needs?
Yes. Every person’s situation and needs are different and why shouldn’t their care at home solution be unique too! Every HaloCare package can be tailored to the individual client to ensure the care solution in place is best suited to them.
10. How do I get started with HaloCare?
Simply reach out to our team. We’ll arrange a consultation to better understand your loved ones needs, introduce our Client Relationship Management team and ensure HaloCare is the best solution to support.
