Meet Maurice Dee, Installation Technician.

We caught up with HaloCare’s service technician, Maurice Dee as he shares his journey joining the HaloCare team, his role in implementing and supporting the HaloCare solution in clients' homes, and its impact on clients and the Circle of Care.

From addressing initial concerns about technology in the home to fostering daily connections through the Care Hub, Maurice highlights how HaloCare’s proactive approach enhances safety, comfort, and peace of mind.

Q1. What led you towards working in healthcare and a career working with HaloCare?

For many years I’ve worked as a technician, I've always been into tech all my life—I used to build computers and just enjoy working with technology. Being a service technician means getting out and meeting new people every day.

I joined HaloCare in August 2022. I liked the idea of working with a startup, growing with the company, and meeting different people, alongside the technical aspect of the job.

It’s a great feeling whenever you do an install, and the client or family are delighted with the system. I go back to do service calls after a couple of months, and the Circle of Care say HaloCare has really improved their loved one’s quality of life. It’s a good feeling to help people.

Q2. What can a new client expect at the installation stage? And how do you reassure someone who might be nervous about bringing HaloCare into the home?

Prior to going out to do the install, the client will have already met the Client Relationship Managers, so they’ve had an opportunity to ask questions and learn about the HaloCare Solution.

The first thing before I start doing anything is to ask the client if they have any questions and check if they are okay with me starting. The client must be at ease because, at the end of the day, you’re doing the installation in their home.

"You have to think about the person in the house. Would I do this in my house? If not, then I wouldn't do it in theirs. That mindset comes from years of experience."

Keeping the client as informed as possible and checking in regularly to make sure they are okay helps to put their mind at ease. Sometimes we might be working with a client who lives with dementia, meaning they may need repeated explanations, but that’s all part of the job.

Q3. What’s something you wish everyone knew about HaloCare?

I've gone out to clients doing service calls and battery changes, and some of them live alone in rural areas without close neighbours.

Many clients say they look forward to the call they receive from the Care Hub every day—sometimes it's their only interaction. You can see the smile on their face when they talk to the team.

I sometimes arrive, and clients are sitting with the HaloPad ready, anticipating the call. That human connection is so important.

I think it’s important that people understand how important social connection is and the impact it can have on someone’s wellbeing, especially those living independently.

HaloCare’s commitment to innovative health technology is evident in the experiences of Maurice. Maurice’s work, in particular ensuring clients are included at every step of the install, highlights HaloCare’s focus on providing seamless, user-friendly solutions that can work pre-emptively to deliver a proactive, holistic approach to care at home.

By continuously evolving and integrating new technologies, HaloCare is shaping the future of proactive healthcare, making a tangible difference in the lives of clients and their families.