Meet Paddy O'Sullivan, Technical Services Manager.

HaloCare is revolutionizing home care by blending advanced technology with a personal, human touch. Paddy, lead of HaloCare’s technical team, who joined the company during its startup phase, has played a key role in researching and implementing innovative solutions that enhance independent living. In this interview, he shares his journey into healthcare technology, insights on overcoming clients' initial concerns, and the meaningful impact HaloCare has on individuals and their Circle of Care.

From seamless installations to proactive health monitoring, Paddy highlights how HaloCare’s approach fosters safety, connection, and peace of mind.

Q1. What led you towards working in healthcare and a career working with HaloCare?

I joined HaloCare in 2020 during the height of the pandemic. My background was across a range of industries and a friend introduced me to the company during the startup phase.

I was introduced to the wider team, including David, Niall and Johnny, and they were looking to work with someone who had broad experience in IT, which suited perfectly with my background in both IT and design. HaloCare were looking for someone who could help research new devices, ideas and innovations and ensure they would be the right fit for the company.

"My interest was in the technology and the opportunity to work within the healthcare sector, but then I saw how the technology could make such a difference in people's lives."

I found working with and researching the new devices very interesting. One device in particular was the long lie detector – without having to be worn by the client, it could detect when there’s been a prolonged period without movement such as if someone had fallen and was lying on the ground. This made the product more suitable for those who have had issues with wearables in the past i.e. forgetting to put them on. These devices actually go up on the wall and use millimetre wave radar to detect somebody lying on the floor. It really opened my eyes to the advances in technology and how they impact the care of people are they get older is incredible.

We were a small company at the time. I was the one going out doing the installation, researching new devices, and fitting devices. It was massively rewarding to see the impact HaloCare made on people’s lives.

Q2. What can a new client expect at the installation stage? And how do you reassure someone who might be nervous about bringing HaloCare into the home?

The first thing that I noticed is that people did have that fear of technology. They might have been thinking, what are these devices? They're going to be monitoring me. Even that word ‘monitoring’ sounds intrusive—but it's not like that at all.

Most of the devices just stick up on the wall. We don't have to interfere with WiFi or anything like that. Even for a complicated install, it's probably two hours max in the client's home.

The main thing is to allay people's fears that the solution will be ‘monitoring’ them. Within a very short space of time after the solution is in place, clients become comfortable. They don't notice it. They’re passive devices. There are no flashing lights, there's no noise—it just blends into the background.

Clients also begin to form relationships with the Care Hub team and that makes a genuine difference in people's lives. If you're living on your own and you may not see family members for a week at a time or more, having somebody calling and checking in on you every day is a huge thing.

Q3. What’s something you wish everyone knew about HaloCare?

There's a different answer for different people. For clients, I wish they could see what a difference it makes in their lives and how it can make it possible to live comfortably at home. It's genuinely the mainstay of our company.

And then for relatives like Circles of Care, it's about peace of mind. Being part of the solution and getting involved by using the Circle of Care App or calling via the HaloPad ensures clients and the Circle of Care get the most from the HaloCare solution.

I think when people hear that we provide technology in the home and it's like, ‘oh God, not more devices to have to interact with’, but it's not about that. It's about bringing those personalities and that connection from the Care Hub into those people's lives. The human touch is such a huge part of what we offer. 

But that said, once the Circle of Care sees the benefits, it's so worth it. And at the end of the day, it does alleviate pressure from families.

Q4. What do you find most interesting about health technology/what do you think the future of health technology will look like?

I have lots of different jobs here, but my core function is to identify new technologies and bring them into our platform to the benefit of our clients. Some things we look at might have been designed for another application, and we can adjust that role to make it work for our clients.

For example, we found devices originally designed for manufacturing equipment that measure temperature, detect water, and sense movement. We realized that they worked really well when placed on appliances like the kettle, fridge, or microwave. They’re so sensitive they can detect small changes in temperature.

We can then get that valuable information back onto our platform and identify situations like a person not having boiled the kettle all day, which might indicate dehydration. This allows us to step in proactively before a fall or health issue occurs.

We're not being reactive like some of the other solutions on the market. We're being proactive and preventing incidents before they happen.

HaloCare’s innovative approach to home care goes beyond technology—it’s about creating a seamless, supportive experience for clients and their families. By addressing initial concerns, fostering daily connections through the Care Hub, and continuously integrating new health technologies, HaloCare ensures that individuals can live safely and comfortably at home.

Paddy’s work in researching and implementing these solutions highlights the company’s commitment to proactive care. From initial installations to long-term engagement, the emphasis remains on ensuring clients feel comfortable, supported, and empowered to live independently.